Responsibilities

1.Insightful CRM Analysis

• Collect CRM related data from different channels and incorporate the data into the analysis (e.g. customer profiling, surveys, territory planning and activities etc).
• Offer insight analysis solution and find out major problems to address SFE needs from CRM perspective to help management make decisions.

2.Process Optimization & Performance Tracking

• Drive customer profiling/segmentation methodology and process to ensure timely deployment through close collaboration with business management.
• Optimize CRM process and track the execution.
• Deliver CRM reports per requirement accurately and timely.
• Manage service provider; ensure effective collaboration between IT, provider and SFE.

3.Manage System Related Project

• Work closely with clients on identifying and defining their business objectives or corresponding new services on CRM system, and provide necessary support.
• Develop constructive action plans or follow ups for achieving the design specifications and service objectives.
• Conduct user tests and ensure that quality and security controls are in place before the project's rollout.
• Responsible for providing clients with CRM trainings and other educational materials, to help smooth their transition following implementation.

Qualification

• Bachelor’s degree and above, major in computer science related.
• Above 2 years working experience with SFE and CRM function in pharmaceutical.
• Strong knowledge of pharmaceutical sale force effectiveness concepts, including customer segmentation & targeting with rich experience in CRM/SFDC.
• Good at skill of SQL, able to deliver SFE system/report from scratch.
• Good command of English, effective communication with different levels of people.
• Motivation in working in developing and dynamic biopharma company.

Please email your resume to：

hr@cstonepharma.com