Senior Manager, Business Operation & Excellence 部门:Business Planning & Risk Control  工作类型:FTE


  • Proactively capture business needs on process improvement and drive corporate efforts to address the needs.
  • Extract critical insights for user experience on key business processes by conducting interviews and rigorous analysis on root causes.
  • Evaluate and enable the charter of improvement initiatives to address emerging challenges.
  • Help to build up enterprise capability to identify new opportunity on process excellence, e.g. new process/platform set-up, business process data management etc.
  • Lead the governance of process improvement execution; ensure the final delivery on time.
  • Design project implementation plans with clearly defined project goals.
  • Manage projects execution tracking and milestones review.
  • Govern portfolio of corporate top processes and evaluate process performance driven by data.
  • Develop effective tracking dashboard to illustrate the performance of top processes.
  • Regular track the indicators and conduct performance analysis.
  • Conduct training and lead the company SOP and process implementation cross the organization.
  • Closely work with compliance team to develop risk mitigation plan through process optimization.


  • Bachelor’s Degree and above.
  • Process improvement, operation excellence, change management, transformation management experience in consulting firms or Fortune 500 company (healthcare industry preferred).
  • Exceptional customers centric and problem-solving, with excellent ability to synthesize multiple perspectives into frameworks.
  • Outstanding analytical skills. e.g., developing project proposal, building data analysis models.
  • Exceptional leadership to drive solution development and project execution, with ability to navigate complex contexts.
  • Strong connecting and influence skills across business units and function departments, esp. for senior managements.
  • 6-Sigma/Lean Black Belt and above is a plus.
  • Fluent Business English, with outstanding business writing skills.